FAQs

What kind of things will I do when playing a case?

You’ll interact with intriguing characters, crack clever clues and explore fascinating locations, all while gathering vital information to solve the mystery.

Who can play?

Every Curious Case is designed for families, couples, and groups of all ages. There’s nothing offensive or visually shocking in the experience, so younger players are welcome to join the adventure.

Do I need to pick a start time?

Not at all! You decide when to begin. All you need is your Case ID to get going.

When can I play my case?

Once you’ve completed your purchase, you’ll receive a Case ID, your unique key to unlocking the experience. You can start whenever you’re ready.

Where do I start the case?

Each case has a designated starting point, shown on the individual case page and confirmed after purchase. You can use a maps application or what3words to find it easily.

How long do I have to play the case?

Your Case ID remains active for 24 hours from the moment you begin. For longer experiences, we’ll automatically extend validity, typically up to 48 hours.

How do teams work?

We recommend teams of 2–6 players using a single device to solve the mystery. You’ll be asked for your team name and players’ names when starting, and you’ll appoint a team leader to guide your investigation.

Do I need an account to play?

One team member needs an account, and they must be an adult (18+). Usually, the team leader sets it up, but any team member can do it. First-time players will need to create an account using an email and password.

Do I need to install anything to play?

No downloads required! Everything runs smoothly in your web browser. Just make sure you have a mobile phone with internet access. Please check your network’s data costs before playing, especially if roaming.

I just purchased my Case ID. Do I start now?

You can dive in straight away or save it for another day. Case IDs remain valid for 6 months after purchase. Need more time? Get in touch, and we’ll assist.

I didn't receive my email confirmation

Sometimes our emails can get trapped in spam or junk, so have a quick check there. If you still can’t find it, just get in touch by email or chat to us, and we’ll be able to sort it. Be sure to include your full name in your message.

What if the weather changes once I start?

Take your time! If the heavens open, feel free to explore indoor activities while you wait it out. We always recommend checking the weather and dressing accordingly.

Where will my case finish?

The route is kept secret to keep the adventure exciting. No need to worry though, all cases are designed to return you near to your starting point. No unexpected treks required!

Why do you recommend playing in daylight?

While you can play at night, we highly recommend daylight hours. Some clues are tricky to spot in the dark, and searching with a torch adds the challenge to cases (trust us—we’ve tested it).

If I have a problem, what do I do?

For booking issues, contact our team and we’ll resolve it swiftly. If you run into trouble mid-game, we don’t have on-the-ground support, but we can still help you. Check out our in-game support service (this is always accessible whilst playing, in the menu of the game).

What language are the cases written in?

All cases are in UK English. When interacting with historical characters, you may encounter period-appropriate language, but don’t worry a quick internet search can help if you’re unsure.

Can I bring my dog?

Yes! Our cases take place outdoors, so feel free to bring your furry sidekick. If you plan food or drink stops, check with establishments to ensure they’re dog-friendly.

Are the Curious Cases accessible for wheelchair users and pushchairs?

Yes, when you start a case, you’ll be given the option of an accessible route. Keep in mind that some older areas, especially in Windsor, may include cobbled streets that are unavoidable.

How do I stay up to date with The Curious Case Company?

Join our mailing list or follow us on social media (Facebook, Instagram, X). You’ll also have the option to stay updated when creating your player account.

Can I purchase a Curious Case experience as a gift?

Of course! Just drop us a line and we can help you purchase a case to send to that special someone.