Close Cookie Popup
Cookie Preferences
By clicking “Accept All”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage and assist in our marketing efforts as outlined in our privacy policy.
Below you can access the legal terms that govern our gift card returns process. If you need any assistance just drop us a line
All physical gift cards are customised before dispatch with a printed message and unique Case ID. As such, they are considered personalised goods and are non-returnable and non-refundable, unless faulty.
Under the Consumer Contracts Regulations 2013, personalised items are exempt from the standard 14-day cancellation period. By submitting a gift message, you acknowledge that the item will be customised and cannot be cancelled or refunded once printed.
If your gift card arrives with a misprinted message, incorrect Case ID, or physical damage you may be eligible for a replacement or refund. We use a tracked and insured delivery service, and all items are dispatched in good condition. If damage occurs in transit, please contact us within 7 days of receipt and we’ll work with Royal Mail to investigate and, where appropriate, arrange a replacement.
To report a fault, contact us via our contact form or email info@curiouscasecompany.com. Include your Case ID and a brief description of the issue.
We will assess the issue and, if eligible, offer a replacement or refund using your original payment method. We aim to resolve all valid claims promptly and fairly.
The gift message is entered by the purchaser during checkout. We are not responsible for spelling or formatting errors submitted by the customer.
If you spot a mistake and contact us before printing, we’ll do our best to correct it. Once printed and dispatched, we cannot guarantee replacements for customer input errors, but we may offer discretionary support on a case-by-case basis.
