Gift Card Shipping Policy

Shipping Policy Details

Summary Statement

This policy applies to all physical gift card orders placed via The Curious Case Company website. For digital experiences, please refer to our Standard Terms of Sale and please also see our Gift Card Terms of Sale.
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If you have any issues at all, drop us a line using our contact details and we will do our best to resolve these.

Detailed terms

1.DISPATCH AND DELIVERY

1.1 Dispatch Schedule

We dispatch gift card orders on a daily basis. Orders are typically fulfilled within 2 working days of purchase, though we aim to ship sooner where possible.

1.2 Delivery Method

Gift cards are sent via Royal Mail Tracked 48, which typically delivers within 2–3 working days. Delivery times may be longer for remote UK locations.

1.3 UK-Only Shipping

We currently only ship to addresses within the United Kingdom. Orders placed with non-UK delivery addresses will not be accepted.

1.4 Tracking Updates

Tracking information will be sent to the email address provided at checkout. Please ensure this is accurate to receive delivery updates.

2 DELIVERY PROBLEMS AND SUPPORT

2.1 Insurance Coverage

All gift card packages are insured by Royal Mail. If your item is lost or arrives damaged, please contact us within 7 days of delivery and we will arrange a replacement at no additional cost.

2.2 Delivery Errors

We are not responsible for delivery delays or failures caused by incorrect or incomplete address information provided at checkout. Please check all details carefully before submitting your order.

2.3 Delivery Responsibility

We are not responsible for delivery delays or failures caused by incorrect or incomplete address information provided at checkout. Please check all details carefully before submitting your order.

3 CONTACT

If you have any questions or need help with your order, please contact us via our contact form or email us at info@curiouscasecompany.com. Please include your Case ID in all correspondence.