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Below you can access the legal terms that govern our sales process. If you need any assistance just drop us a line
These are the terms and conditions on which we supply our Products (see 1.3) to you as digital content.
Please read these terms carefully before you make your purchase. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is an error contained within these terms, or a change is needed, please contact us to discuss.
These are The Curious Case Company’s digital trail and game experiences, or any associated goods that we offer for sale are hereby referred to as the "Products". All references to the plural shall include the singular, and vice versa.
This is the mechanism by which you access the Product content and also serves as your order number. Entering a Case ID into our web app to begin a game constitutes use of the Product.
We are The Curious Case Company Ltd., a company registered in England and Wales. Our company registration number is 16289798 and our registered address is 14 Kimmeridge, Bracknell, Berkshire, RG12 0UD.
If you wish to contact us please do so via our contact form or by email (info@curiouscasecompany.com).
If we need to contact you, we’ll do so via the email address (or phone number, if provided) you gave us at checkout or through our contact form. Our default method of communication is email.
A contract comes into effect once we’ve received your payment and issued your Case ID via confirmation email. This document sets out the terms of that contract. In addition, you agree to and abide by our Privacy Policy and Terms of Play by purchasing Products or using the Products.
If we are unable to accept your order for any reason, we will inform you of this by email. This might be due to an error in the Product price or description, or that there is a service issue meaning you would not be able to complete your digital experience. In the event of these circumstances you will not be charged for the Product.
Your Case ID is both your access key and your order number. Please include it in any correspondence with us.
The images shown of our Products on our website are for illustrative purposes only. Although we make every effort to display the details accurately, we cannot guarantee that these are totally accurate to the Product experience.
Use of the Product is at your own risk and subject to our Terms of Play, which must be accepted before starting the game.
We will make the digital content available immediately after purchase by issuing a Case ID. This grants you a non-exclusive, non-transferable licence to use the Product for personal, non-commercial purposes. This licence does not confer ownership of the Product.
If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any Products you have paid for but not used (see 1.4 Case ID).
All intellectual property rights in the Products (and any copies) belong to The Curious Case Company Ltd. The Products are protected by copyright laws and international treaties. Your licence does not permit you to:
If you are found to be in breach of this, we reserve all rights to take further action as appropriate.
We may suspend the supply of a Product:
We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Products we will remove the mechanisms to purchase a Product. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it. If a Product is suspended for more than 7 days and you have not used your Case ID, we’ll contact you by email with instructions on how to request a refund.
Your rights when you end the contract will depend on the Products purchased, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If you are ending this contract for a reason set out at 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any Products you’ve paid for but not used. The reasons are:
For Products purchased online you have a legal right to change your mind. You must inform us of your decision within 14 days of purchase and before using your Case ID and we will issue a full refund. These rights are in line with the Consumer Contracts Regulations 2013.
You lose the right to change your mind once you’ve used your Case ID to access the Product.
If we’re not at fault and you don’t have a right to change your mind, you may still end the contract before it is completed. A contract is completed once the Product has been delivered (via Case ID) and paid for. If you want to end the contract in these circumstances, just contact us to let us know.
To end the contract, please contact us using the details in clause 2.2 and include your Case ID.
We will refund you the price you paid for the Products by the method you used for payment.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
We may end the contract for a Product at any time by emailing you if:
If we end the contract under clause 10.1, we’ll refund any payments you’ve made for Products not provided. However, we may deduct or charge reasonable compensation for the net costs we incur as a result of your breach.
In the unlikely event we need to withdraw a Product you’ve purchased, we’ll notify you by email and refund any payments made for Products that will no longer be provided.
If you have any questions or complaints about the Product, please contact us using the details in clause 2.2.
We’re legally required to supply Products that conform to this contract. Here’s a summary of your key legal rights under the Consumer Rights Act 2015. These rights apply in addition to anything in these terms.
Summary information regarding your key legal rights
Payment is taken securely via Stripe at the time of order confirmation.
The price of the Product (including VAT) is shown on the Product and payment pages at the time of purchase. We take reasonable care to ensure prices are accurate.
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. Loss or damage is considered foreseeable if it was an obvious consequence or if both you and we knew it might happen at the time the contract was made.
Nothing in these terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence (or that of our employees, agents, or subcontractors); for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (see clause 11.2); and for defective Products under the Consumer Protection Act 1987.
You access digital content at your own risk. We are not responsible for any loss or damage caused by malware or other malicious software, unless it results from our failure to use reasonable care and skill.
Our Products are intended for personal use only. If you use them for any commercial, business, or resale purpose, we are not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity. We also reserve the right to take appropriate action if our Products are used commercially without our prior written consent.
We will use the personal data you provide to us in accordance with our Privacy Policy.
We may transfer our rights and responsibilities under these terms to another organisation. If we do, we’ll let you know by email and make sure your rights under the contract aren’t affected. If you’re unhappy with the transfer, you can contact us within 7 days to end the contract and receive a refund for any Products you’ve paid for but have not accessed.
This contract is just between you and us. No one else has any rights to enforce its terms (except someone you’ve passed your guarantee on to, if applicable).
Each part of this contract stands on its own. If any part is found to be unlawful by a court or authority, the rest will still apply.
If we don’t act straight away when you break this contract, we’re still entitled to take action later. For example, if you miss a payment and we don’t follow up immediately, we can still ask you to pay later.
These terms are governed by English law. Any legal proceedings relating to this contract must be brought in the courts of England and Wales.
If you’re not satisfied with how we’ve handled a complaint, you may wish to use an independent alternative dispute resolution (ADR) service. ADR is a process where an impartial body reviews the facts and tries to resolve the issue without going to court. While we’re not obliged to use a specific ADR provider, we’ll let you know if we agree to one and how to contact them.
